Claude Ashton

Office of Information Technology
Technical Support Specialist

In my time working in customer service and technical support roles I have worked with many people with a variety of disabilities. It has always been important to me that everyone I support feels like an equal. As support professionals it is our responsibility to ensure that those with disabilities are provided with an accessible environment and interface within our ever-shifting world of technology. I pursued the CPACC certification with that in mind. In many ways, those in support roles are like an accessibility tool in the way we help others use and understand technology.