Susan Spraragen

Office of Information Technology
Sr. User Experience Researcher
Office Phone
693 Alexander Road

"As a user experience researcher, I often start questions with the phrase: 'How might we …' as an open question for exploring an approach to a problem. As I probe the problem space, I naturally gravitate to a user centered perspective. Now that I earned my CPACC certification, my enquiry is bolstered with a little more confidence in how to effectively and equitably consider the needs of all people when facilitating design discussions. I especially appreciate this quote from Haben Girma , who was our keynote speaker at our recent Global Accessibility Awareness Day:

Barriers exist not in the person, but in the physical, social, and digital environment."